Cancellation & Refund Policy

Last Updated: May 06, 2025

At Leaf Luxe, customer satisfaction is our priority. We understand that circumstances may arise where you need to cancel an order or request a refund. This policy outlines our procedures for cancellations, returns, and refunds to ensure a transparent and fair process for all our customers.

ORDER CANCELLATIONS

Pre-Shipment Cancellations

  • You may cancel your order without penalty if the order has not yet been shipped.
  • To cancel an order, please contact our customer service team via email or phone immediately after placing your order.
  • Orders that have entered the processing phase (typically within 4-6 hours of order placement) may not be eligible for cancellation.
  • Pre-shipment cancellations will receive a full refund to the original payment method.

Post-Shipment Cancellations

  • Once an order has been shipped, it cannot be cancelled.
  • If you no longer wish to receive an order that has been shipped, you may refuse delivery or follow our return procedure after receiving the items.

RETURN POLICY

Return Eligibility

  • Returns are accepted within 7 days of delivery for most items.
  • To be eligible for a return, items must be:
    • Unused and in the original, unopened packaging
    • In the same condition as received
    • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned due to health and safety reasons:

  • Opened tea packages
  • Loose leaf tea that has been removed from its original sealed packaging
  • Custom tea blends
  • Sale items marked as "Final Sale"
  • Gift cards

Return Process

  1. Contact our customer service team to initiate a return and obtain a Return Merchandise Authorization (RMA) number.
  2. Pack the item(s) securely in appropriate packaging.
  3. Include the RMA number and your order number with the return.
  4. Ship the return to the address provided by our customer service team.
  5. We recommend using a trackable shipping service as you are responsible for the item until it reaches our facility.

Return Shipping Costs

  • The customer is responsible for all return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).
  • If the return is due to our error, we will provide a prepaid shipping label.

REFUND POLICY

Refund Processing

  • Once we receive and inspect your return, we will notify you whether your refund has been approved.
  • Approved refunds will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase.

Refund Timeframes

  • Credit/Debit Card Payments: 3-5 business days after processing
  • Net Banking: 3-7 business days after processing
  • UPI Transactions: 1-3 business days after processing

Refund Conditions

  • Full Refund: Provided for items returned in original, unopened condition within the return window, or for orders cancelled before shipment.
  • Partial Refund: May be issued for items showing signs of handling or with missing parts, at our discretion.
  • No Refund: Items that do not meet our return policy conditions.

Shipping Costs Refunds

  • Original shipping costs are non-refundable unless the return is due to our error.
  • If you received free shipping on your order and are returning part of the order, the actual shipping cost may be deducted from your refund if the remaining order value falls below our free shipping threshold.

EXCHANGES

  • We currently offer refunds rather than direct exchanges.
  • If you wish to exchange an item, please return the unwanted item for a refund and place a new order for the desired item.

DAMAGED OR DEFECTIVE ITEMS

  • If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery.
  • Please provide photographs of the damaged item and packaging.
  • Damaged or defective items will be eligible for a full refund including shipping costs, or a replacement at no additional cost.

GIFT RETURNS

  • If the item was received as a gift, we can issue a gift credit for the value of the return.
  • The gift giver will not be notified of the return.

LATE OR MISSING REFUNDS

  • If you have not received your refund within the expected timeframe, please check your bank account again.
  • Then contact your credit card company or bank, as it may take some time for the refund to be officially posted.
  • If you have done all of this and still have not received your refund, please contact our customer service team.

EXCEPTIONAL CIRCUMSTANCES

  • We understand that exceptional circumstances may require special consideration.
  • Please contact our customer service team if you believe your situation warrants an exception to our standard policy.
  • Requests will be evaluated on a case-by-case basis.

CONTACT US

For all cancellation, return, or refund inquiries, please contact our customer service team:

Leaf Luxe
C1005, Neelaya by Naiknavare
Talegaon Dabhade, Pune
Maharashtra 410506
India

Email: support@leafluxe.in

POLICY UPDATES

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.