Terms and Conditions

Last Updated: May 06, 2025

Welcome to Leaf Luxe ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of leafluxe.in (the "Site") and all related services, including the purchase of our premium tea products.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or services.

DEFINITIONS

  • "Customer," "You," or "User" refers to the person accessing or using the Site.
  • "Products" refers to all teas and related items available for purchase on the Site.
  • "Order" refers to a request to purchase Products through the Site.
  • "Content" refers to all information, text, images, data, links, software, or other material accessible through the Site.

ACCOUNT REGISTRATION

  • To place an order, you may need to create an account or provide personal information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate, current, and complete information during registration.
  • You are responsible for all activities that occur under your account.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

PRODUCTS AND PRICING

  • All Product descriptions, including images, are for illustrative purposes only.
  • Colours, packaging, and exact appearance may vary slightly from images shown on the Site.
  • Prices are listed in Indian Rupees (₹) and are subject to change without notice.
  • We reserve the right to modify or discontinue any Product without notice.
  • In the event of a pricing error, we reserve the right to cancel any orders placed for products listed at an incorrect price.
  • All prices exclude applicable taxes and shipping costs, which will be added at checkout.

ORDERING AND PAYMENT

  • By placing an order, you make an offer to purchase Products at the listed price.
  • Orders are subject to acceptance and availability.
  • We accept payment via Razorpay and support various payment methods including credit/debit cards, UPI, and net banking.
  • All payments are processed securely through our payment processor.
  • We reserve the right to verify the identity of the cardholder and billing information before accepting any order.

SHIPPING AND DELIVERY

  • Shipping details, including timeframes and costs, are outlined in our Shipping Policy.
  • Risk of loss and title for Products pass to you upon delivery.
  • We are not responsible for delays beyond our control, including customs delays for international orders.

RETURNS AND REFUNDS

  • Our Return and Refund Policy outlines the procedures and conditions for returns, exchanges, and refunds.
  • Certain items, particularly opened tea products, may not be eligible for return due to health and safety regulations.
  • We reserve the right to refuse returns that do not comply with our policy.

INTELLECTUAL PROPERTY

  • All Content on the Site, including logos, designs, text, graphics, and images, is the property of Leaf Luxe or our licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, display, or create derivative works from any Content without our prior written consent.
  • The Leaf Luxe name, logo, and all related names, logos, product names, designs, and slogans are trademarks of Leaf Luxe. You may not use them without our prior written permission.

USER CONDUCT

You agree not to:

  • Use the Site in any way that violates applicable laws or regulations
  • Engage in any conduct that restricts or inhibits anyone's use of the Site
  • Use the Site to impersonate any person or misrepresent your identity
  • Attempt to gain unauthorized access to the Site or its related systems
  • Use the Site to transmit malware or other malicious code
  • Harvest or collect email addresses or personal information of users
  • Engage in any activity that interferes with the proper functioning of the Site

USER CONTENT

  • If you submit reviews, comments, or other content to the Site ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, and distribute such User Content.
  • You represent that you own or have the necessary rights to provide any User Content you submit.
  • We are not responsible for any User Content and reserve the right to remove any User Content at our discretion.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

  • THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.
  • IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS.
  • OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SITE OR PRODUCTS WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.
  • HEALTH-RELATED INFORMATION PROVIDED ON THE SITE IS FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED MEDICAL ADVICE.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Leaf Luxe, its officers, directors, employees, agents, and suppliers from any claims, losses, liabilities, expenses, damages, or demands, including reasonable attorneys' fees, arising out of your use of the Site, violation of these Terms, or infringement of any rights of another party.

GOVERNING LAW AND JURISDICTION

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of such changes.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Leaf Luxe regarding your use of the Site.

CONTACT INFORMATION

For questions regarding these Terms, please get in touch with us at:

Leaf Luxe
C1005, Neelaya by Naiknavare
Talegaon Dabhade, Pune
Maharashtra 410506
India

Email: support@leafluxe.in