About Our Teas

What types of tea does Leaf Luxe offer?

Leaf Luxe offers a premium selection of teas across multiple categories including Green Tea, Black Tea, Herbal Tisanes (caffeine-free), Iced Tea blends, traditional Chai, and unique Blended Flavored teas. Our collection includes everything from single-origin classics to innovative blends crafted for the discerning tea connoisseur.

Are your teas organic?

Several of our teas are certified organic, including our Doke Green Diamond, English Breakfast Organic, and Selim Hill FTGFOP1 CL. These products are clearly labeled as "Organic" on their product pages. While not all of our teas carry organic certification, we carefully select suppliers who follow sustainable and responsible farming practices.

How should I store my tea?

For optimal freshness, store your teas in their original airtight packaging in a cool, dry place away from direct sunlight, strong odors, humidity, and heat. Once opened, ensure the package is tightly sealed after each use. For best flavor, consume loose leaf teas within 6-12 months of purchase, though properly stored teas will remain safe to drink beyond this timeframe.

What is the caffeine content in your teas?

Caffeine content varies by tea type:

  • Black teas: Moderate to high caffeine (40-70mg per cup)
  • Green teas: Low to moderate caffeine (25-45mg per cup)
  • Herbal tisanes: Naturally caffeine-free
  • Chai blends: Moderate caffeine (30-50mg per cup)
  • Flavored blends: Varies based on the tea base

    For specific caffeine information about a particular tea, please refer to the individual product description or contact our customer service.

What's the difference between tea and tisane?

Tea technically refers only to beverages made from the leaves of the Camellia sinensis plant (black, green, white, oolong, and pu-erh). Tisanes, often called herbal teas, are infusions made from herbs, flowers, roots, fruits, or other plant materials and contain no actual tea leaves. Tisanes are naturally caffeine-free, while true teas contain varying levels of caffeine.

BREWING INSTRUCTIONS

What's the best way to brew loose leaf tea?

For most loose-leaf teas:

  1. Heat fresh, filtered water to the appropriate temperature for your tea type
  2. Use approximately 2-2.5 grams (about 1 teaspoon) of tea per 8 oz (240ml) of water
  3. Steep for the recommended time (varies by tea type)
  4. Strain and enjoy

Specific brewing instructions are included with each tea and on the product pages.

What water temperature should I use?

Optimal water temperatures vary by tea type:

  • Black teas: 90-100°C (194-212°F) - just boiled
  • Green teas: 70-80°C (160-175°F) - allow boiled water to cool
  • Herbal tisanes: 100°C (212°F) - fully boiled
  • White teas: 70-80°C (160-175°F) - allow boiled water to cool
  • Oolong teas: 85-90°C (185-194°F) - just under boiling

Using the correct water temperature is crucial for bringing out the best flavors in your tea.

Can your teas be re-steeped?

Many of our high-quality teas can be steeped multiple times, particularly our green teas and some premium black teas. For subsequent steepings, increase the steeping time by 30-60 seconds. The number of possible infusions varies by tea type and quality, with some premium teas offering enjoyable flavors for 3+ infusions.

What tea accessories do you recommend?

For the best tea experience, we recommend:

  • A temperature-controlled kettle
  • A teapot with an infuser basket
  • A timer for precise steeping
  • A kitchen scale for measuring tea (optional)
  • Proper tea storage containers for opened packages

We offer a curated selection of tea accessories in our shop that complement our luxury teas.

ORDERS & SHIPPING

How long will it take to receive my order?

Domestic orders (within India) typically arrive in 3-7 business days, depending on your selected shipping method and location. Standard shipping takes 3-5 business days, while Express shipping delivers in 1-3 business days. Same-day delivery is available in Pune (within a 20km radius). For international shipping timeframes, please refer to our Shipping Information page.

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic orders over ₹999. This applies to deliveries throughout India. International orders and domestic orders below this threshold incur shipping charges based on destination and shipping method selected.

Can I track my order?

Absolutely. Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website or by contacting our customer service team with your order number.

Do you ship internationally?

Yes, we ship to many international destinations. Shipping costs and delivery timeframes vary by region. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their country. For a complete list of countries we ship to and associated costs, please visit our Shipping Information page.

What if my order arrives damaged?

If your order arrives damaged, please contact our customer service team within 48 hours of delivery. Include photos of the damaged packaging and products. We'll promptly arrange for a replacement or refund, depending on your preference and product availability.

PAYMENT & RETURNS

What payment methods do you accept?

We accept various payment methods through our secure Razorpay payment gateway, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express, RuPay)
  • UPI (GPay, PhonePe, BHIM)
  • Net Banking
  • Wallets (Paytm, Amazon Pay)
  • EMI options (on qualifying purchases)

Is my payment information secure?

Absolutely. We use Razorpay, a PCI-DSS compliant payment gateway, to process all transactions. Your payment information is encrypted and secure. We never store your complete payment details on our servers.

What is your return policy?

We accept returns of unopened, unused products within 7 days of delivery. Due to the nature of our products, we cannot accept returns of opened tea packages for health and safety reasons. Please refer to our Refund & Cancellation Policy for complete details on the return process.

Can I cancel my order?

Orders can be cancelled prior to shipping without penalty. Once an order has been shipped, it cannot be cancelled, but you may refuse delivery or return unopened items according to our return policy. To cancel an order before shipping, please contact our customer service team as soon as possible with your order number.

GIFTS & SPECIAL ORDERS

Do you offer gift packaging?

Yes! We offer elegant gift packaging options for an additional fee. During checkout, you can select gift wrapping and include a personalized message that will be printed on a premium gift card. Our gift packaging reflects the luxury nature of our teas and makes for a sophisticated presentation.

Can I include a gift message?

Absolutely. During checkout, you'll have the option to add a personalized gift message that will be included with your order on an elegant Leaf Luxe gift card at no additional charge.

Do you offer corporate gifting options?

Yes, we create custom corporate gift packages featuring our premium teas. These make exceptional gifts for clients, employees, or special events. For corporate orders, bulk pricing, or custom packaging, please contact our team directly at [insert corporate sales email] for a personalized quote.

Can I place a bulk order?

Yes, we welcome bulk orders for both personal and business purposes. For orders exceeding 1kg of tea or multiple gift sets, please contact us directly for special pricing and shipping arrangements. Bulk orders may require additional processing time.

ACCOUNT & CONTACT

How do I create an account?

You can create an account by clicking "Account" in the top right corner of our website and selecting "Register." Alternatively, you can create an account during the checkout process. Having an account allows you to track orders, save favorite products, and streamline future purchases.

How can I contact customer service?

Our customer service team is available to assist you:

Email: support@leafluxe.in
Hours: Monday - Friday, 10:00 AM - 6:00 PM IST

We typically respond to all inquiries within 24 business hours.

Do you have a loyalty program?

Yes! Our Tea Connoisseur Rewards program allows you to earn points with every purchase that can be redeemed for discounts on future orders. You'll also receive exclusive offers, early access to new products, and special birthday treats. Join by creating an account on our website.

Where can I learn more about tea?

We share tea knowledge, brewing guides, and lifestyle content on our blog, which is updated regularly with educational articles about tea origins, brewing techniques, health benefits, and more. You can also follow us on social media for daily tea inspiration and tips.